Privacy
Policy

Introduction

CarLocksmithAM is a trading brand of Phoenix Car Keys Ltd, a company registered in England (Company No. 15609407), whose registered address is 8 The Old Mill Norwich Road, Hoveton, Norwich, England, NR12 8DA. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We only collect personal information when it is voluntarily provided by you. We do not sell, exchange or release your personal information to any third party without your explicit consent.

When you contact us to book a service, we may collect:

• Your name and contact telephone number
• Your location or address at the time of the job
• Vehicle details (make, model, registration)
• Payment information (processed securely — we do not store full card details on our own systems)

2. Information Collected Automatically

To improve our website and user experience, we automatically collect and store the following in aggregate form:

• IP address and domain name
• Browser type and operating system
• Date, time and pages visited on our website
• Internet address of any linking website

3. How We Use Your Information

Personal details collected are used solely for the purpose of providing CarLocksmithAM services to you. We may also use your information to:

• Fulfil your service booking and complete the job
• Contact you regarding your booking or follow up after a job
• Improve our service and website
• Comply with legal obligations

We may use your data for Google Ads targeting and analytics. For more information refer to Google's Privacy and Terms.

4. Payment Security

All card payments are processed securely via our payment processor. We do not store full card details on our own systems. Where you provide card details at the point of booking, these are held securely by our payment processor only, in accordance with our Terms and Conditions.

Payment is required on completion of every job. We do not offer credit accounts or deferred invoicing.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Job records are typically retained for up to 6 years for accounting and legal compliance purposes.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Data portability

To exercise any of these rights, please contact us at help@carlocksmitham.co.uk.

7. Links to External Websites

Our website may contain links to third-party websites. Once you navigate to an external site you are no longer governed by this privacy policy. We are not responsible for the privacy practices or content of third-party websites.

8. Security

We take reasonable precautions to secure all information provided via our website and telephone. While we strive to maintain security, please be aware that internet transmission is not entirely secure and we cannot be held liable for breaches during transmission.

9. Contact Us

If you have any questions about this Privacy Policy or the data we hold, please contact us:

CarLocksmithAM (trading as Phoenix Car Keys Ltd)
8 The Old Mill Norwich Road, Hoveton, Norwich, NR12 8DA
Email: help@carlocksmitham.co.uk
Phone: 0330 043 6681

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The date of the most recent revision will be shown below. Your continued use of our site and services indicates acceptance of any updated policy.

Last updated: June 2025